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PRIVACY PROTECTION
This website (“astorhospitality.com”) is owned and
operated by Astor Chocolate Corp. We at Astor Chocolate Corp. have
a firm commitment to safeguarding the privacy of our customers.
This Privacy Policy describes exactly how Astor Chocolate uses identifiable
information regarding our customers, such as name, address, email
address or credit card number (“Customer Information”).
This Policy applies only to the Astor Chocolate website (the “Site”),
and only to our online information collection and use practices.
Primarily, we collect such information for the purpose of providing
you with an outstanding experience as you access our wide collection
of chocolate products and view, personalize and order chocolate
products. Except as specifically described in this Privacy Policy,
Astor Chocolate does not sell, rent or share such Customer Information
with third parties.
By using our Site, you consent to the collection and use of information
in the manner described below. If we decide to change our privacy
practice, we will post those changes on this page so that you are
always aware of what information we collect, how we use it and under
what circumstances we disclose it. Changes to our policy will be
prospective only. Please check this page from time to time for changes
to make sure you are aware of our latest privacy practices. Regardless
of later changes or updates, Astor Chocolate will not use your information
in a new way without first providing you with an opportunity to
opt-out.
Also, if you have not already done so, please click here to review
the Terms and Conditions that govern your use of the Site. Our privacy
policy is considered part of the Terms and Conditions.
COLLECTION OF CUSTOMER INFORMATION
Astor Chocolate does not collect personally identifiable information
from individuals unless they provide it to us voluntarily and knowingly.
This means we don’t require you to register or provide information
to us in order to view the Site.
In order to establish your account or to place any orders for products
provided through the Site, you will be asked to provide certain
personally identifiable information to us, such as contact information
(such as name, email address, phone number, billing address and
shipping address) and financial information (such as credit card
number and expiration date). Astor Chocolate will not save credit
card information on this Site after an order is shipped.
In addition, certain customers will be able to apply for a credit/terms
account with Astor Chocolate. In order to do so, customers will
be required to provide Astor Chocolate with bank information and
references. If the Astor Chocolate agrees to allow a customer to
enroll in a credit/terms account, the customer will be able to purchase
products on terms.
Astor Chocolate may ask you to provide certain personally identifiable
information about third parties to us. For example, if you order
a product and want it sent directly to the recipient, you will need
to provide us with the recipient’s contact information (such
as name, email address, phone number, shipping address).
IP ADDRESSES AND COOKIES
Astor Chocolate uses IP Addresses and Cookies in limited ways,
as follows:
IP Addresses: An IP address is literally your computer’s
address and is a unique identifier, allowing online information
to be sent to the right place. We use IP addresses to better understand
the customer database. We use your IP address to help diagnose problems
with our server and to administer our website (the “Site”).
Your IP address is also used to gather broad demographic information
such as geographic distribution of our members.
We do not intentionally link your IP address to your personally
identifiable information.
Cookies: Contrary to popular belief, cookies do not extract private
or personal information from your computer's memory. The job of
a cookie is to record only information you volunteer to us upon
registering or visiting the site. Cookies are tiny files placed
onto the hard drive of your computer the first time you visit our
Web site that enable our server to recognize or “remember”
who you are next time you come back. Astor Chocolate cookies are
not tied to personally identifiable information. Currently, Astor
Chocolate intends to make only limited use of cookies for the purpose
of delivering content and ads specific to your interests. For instance
cookies may be used to retain your personal preferences, hold session
information for a “shopping cart” or save your password
so it doesn't have to be re-entered each time you log in.
Astor Chocolate uses persistent cookies. A persistent cookie is
a small text file stored on the user’s hard drive for an extended
period of time. Persistent cookies can be removed by following Internet
browser help file directions.
Cookies are used by both Astor Chocolate and the Astor Chocolate
order section in order to uniquely identify users, associate user
files with orders, and to enable the shopping basket.
Advice on Limiting Cookies: You always have a choice with respect
to cookies. By modifying your browser preferences, you can accept
all cookies, be notified when a cookie is set or reject all cookies.
If you choose to reject all cookies, you may be unable to use certain
Astor Chocolate services. Please consult your browser instructions
for information on how to modify your choices about cookies.
However, cookies allow you to take full advantage of some of Astor
Chocolate’s best features, so it is beneficial to leave them
turned on.
USE/SHARING OF CUSTOMER INFORMATION
Astor Chocolate only uses your personal information to conduct
business with you. Your personally identifiable information will
not be rented, sold or shared with any third party, except as described
in this Privacy Policy or as otherwise agreed by you. Information
submitted to us is only available to Astor Chocolate employees for
purposes of processing your order, communicating (whether by email,
phone or mail) with you concerning any orders submit, or for communicating
(whether by email, phone or mail) with you in response to requests
for information. However, information submitted to us may be available
to third party vendors whom we contracted for purposes of providing
services relating to our communications with you, or for credit
card authorization and processing in order to fill your order.
Astor Chocolate also collects order detail information and customer
preferences for promotions or site enhancements. When you place
an order, make a purchase, or save your information online, we may
use your Customer Information to send you information about our
products, services, and promotions and to help us learn more about
your shopping preferences. If you participate in a promotion, we
may use your Customer Information to send you e-mails, postal mail,
or telephone regarding our products, services and promotions, such
as Astor Chocolate’s Promotions, Seasonal Items, New Products,
New Capabilities or New Features to the Site. These communications
are only sent to users who have decided to receive such information.
In addition, we may use information about you and your product interests
and purchases from us to help us improve our website design and
your online shopping experiences.
Astor Chocolate uses the information you provide about third parties
when you order a product only to ship the product and to confirm
delivery. Astor Chocolate does not share this information with outside
parties except to the extent necessary to complete that order.
Astor Chocolate may disclose information it has collected from
any member of the Site and/or design or logo content any member
has used through the Service when it believes in good faith that
the law or legal process requires it, or when it is necessary to
do so to protect the rights or property of Astor Chocolate or others.
In the event of a merger, consolidation or sale or transfer of
all or substantially all of our company or its assets, it is possible
that all user information collected by Astor Chocolate will be transferred
to the purchaser or the new company.
THIRD PARTY SERVICE PROVIDERS
We may share your personally identifiable information with those
companies that assist us in providing the Site and any materials
or content made available through the Site to you. Following are
some examples of our use of third party service providers: We may
share your credit card information with a financial institution
we use to effect your purchase of our products using your credit
card. We may share personally identifiable information (not including
credit card information) an e-marketing firm that assists us with
the administration of our Site, promotional newsletters and emails,
and that helps us understand what our customers want and need from
our service, including analysis of the results of particular surveys
we may perform. We may share personally identifiable information
(not including credit card information) with outside shipping companies
we utilize to deliver your product orders. These third party service
providers have limited access to certain personally identifiable
information needed to perform their functions, but may not retain,
share, store or use your information for any secondary purposes.
We may also choose to offer certain third party products, that Astor
Chocolate does not produce at its facility, through the Site and
may disclose certain portions of your personally identifiable information
(not including credit card information) to allow those product producers
to fulfill your product order.
CHOICE/OPT-OUT
Our users are given the opportunity to “opt-out” of
having their information used for purposes directly related to our
Site at the point where we ask for information. For example, every
user who fills out an order form/account set up form will receive
a follow-up email requesting permission to be added to Astor Chocolate’s
marketing list. This allows any user who buys a product from us
and doesn’t want any marketing material to keep their address
off our list.
Users who no longer wish to receive our newsletter and promotional
communications may opt-out of receiving these communications by
clicking on the opt-out link included in each email. The opt-out
link will immediately remove the subscriber from all future mailings.
If a user wishes to have their account deleted, the user can send
an email requesting the deletion to __________.
THIS PRIVACY POLICY IS FOR OUR ON-LINE CONSUMERS
This Privacy Policy is for our consumers in the hospitality industry
who visit our Internet websites. It does not apply to information
which we may collect by means other than over the Internet and it
does not apply to businesses which may use our Site.
SECURITY/PRIVACY INFORMATION
The security and privacy of your online purchase is of the utmost
importance to us. When users submit sensitive information to us
via our Site, their information is protected both online and offline.
We have put in place appropriate physical, electronic, and managerial
procedures to safeguard and secure the information we collect online.
We use industry standard efforts to safeguard the confidentiality
of your personal identifiable information, such as firewalls and
Secure Socket Layers (SSL). SSL encryption technology is designed
to prevent the unauthorized viewing and downloading of your order
information. By default, all orders placed on our site are done
on a secure server that encrypts all financial information through
SSL. We will not store your credit card information in our database
unless you explicitly instruct us to do so. Except as otherwise
stated in this Privacy Policy, access to that data is limited to
authorized Astor Chocolate staff members and is further restricted
by password protection mechanisms.
We also do everything in our power to protect user-information
off-line. All of our users’ information, not just the sensitive
information mentioned above, is restricted in our offices. Only
employees who need the information to perform a specific job are
granted access to personally identifiable information.
Customer Information is initially stored on the Site, and is then
manually transferred to our internal computer database. The customer
information is then matched with the web database with an upload.
The Customer Information and is stored on a secure server, owned
by Astor Chocolate. The server is maintained in a high-security
environment in Lakewood, New Jersey.
Although we use industry standard practices to protect your privacy,
we do not promise, and you should not expect, that your personally
identifiable information or private communications will always remain
private.
ORDER CONFIRMATION
Upon placing an order, we will send you an email confirming the
order. We will also send you an email as soon as the order is shipped.
This allows you to keep track of your order and its progress. If
you receive a confirmation for an order you did not place, please
email us immediately at ___________.
NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes
to this privacy statement, the homepage of our website, and other
places we deem appropriate so our users are always aware of what
information we collect, how we use it, and under what circumstances,
if any, we disclose it. We will use information in accordance with
the privacy policy under which the information was collected.
If, however, we are going to use users’ personally identifiable
information in a manner different from that stated at the time of
collection we will notify users via email. Users will have a choice
as to whether or not we use their information in this different
manner.
If customers have opted out of all communication with the site,
or deleted/deactivated their account, then they will not be contacted,
nor will their personal information be used in this new manner.
In addition, if we make any material changes in our privacy practices
that do not affect user information already stored in our database,
we will post a prominent notice on our website notifying users of
the change.
BUSINESS TRANSITIONS
If Astor Chocolate goes through a business transition, such as
a merger, acquisition by another company, or sale of a portion of
our assets, users’ personal information will, in most instances,
be part of the assets transferred. If as a result of the business
transition, the users’ personally identifiable information
will be used in a manner different from that stated at the time
of collection they will be given choice consistent with our notification
of changes section.
CONTACT INFORMATION
If customers have any questions or suggestions regarding our privacy
policy, please contact us at:
Astor Chocolate
Corp.
651 New Hampshire Avenue
Lakewood, New Jersey 08701
Telephone: (732) 901-1000
Email Address: info@astorchocolate.com
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